Service and Support with Business Central

Service Functionality

Provide after sales support with contracts, service desk, service engineer and service item capabilities managed through Business Central

Service Order Management   Service Item Management   Planning and Dispatching  
Service Price Management   Service Contract Management    

Requires Business Central Premium Licensing

Support Your Customers

With Business Central, you can improve customer service with a wide range of customer service desk features.

  • Run your support desk with call log management
  • Book time against a support contract to measure support levels
  • Automate call logging and closure emails

Manage Your Service Team

Get control over your service team:

  • Manage service contracts
  • Allocate resource to service calls
  • Log time and bill against service calls
  • Log priority of calls
  • Review service call levels against customers

Power BI Reporting and Business Central

Get intelligent analysis and actionable insights using Microsoft Power BI. Connecting to your Financial data from across the business, you can have interactive dashboards to help you to make important financial decisions.

Operations as part of Business Central

The operations management tools are part of the full capability of an integrated business software solution - Microsoft Dynamics 365 Business Central. To see what other functionality is available as part of this solution, take a look at the Business Central Page.

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