Jesse Lawrence
Business Central Support (Dynamics NAV support for those on older systems) is one of the most important parts of owning Microsoft’s flagship ERP systems for SMB. As part of our ongoing work to make sure we are providing the best possible service, we have launched a support portal with a wide range of features, including logging and updating support calls, FAQs and training videos.
We are excited to announce that we have added a support portal as part of our Business Central, Dynamics NAV and web apps support offering. This support portal adds an extra layer of service to our customers to make sure that they get fast and informed answers to their support requests.
Currently, our customers have been able to contact our support team through dedicated phone lines and email addresses; this has not changed! The personal contact and relationship that our customers receive is an important factor in the support we provide – so where does the support portal fit into this?
With an ever-increasing number of emails, it can be hard to keep on top of where things are at with support calls – especially for larger organisations that might have several more complex support calls at one time. With a support call, it is possible to see all of the open support calls and see all of the updates from both the customer and from Dynamics Consultants.
As part of the support portal, we have provided a Frequently Asked Questions (FAQ) area, to answer those questions that come up regularly and are relatively easy to solve. We also have lots of news articles, so if there is something to do with an update or legislation, any news that we put out will be easy to find. But that is not the only way to find fast answers – let’s look at support call history.
One of the benefits that has come out from use of the support portal is that customers are able to see past support requests and their resolutions. This is particularly useful, especially with things such as month end that might come up regularly.
It is not just about fixing issues – Dynamics Consultants are all about keeping our customers informed. We have included a training portal with a wide range of training materials, including training videos.
OK, so if you read our Newsletter from last year, or have been paying attention to our news and social media, you may have heard about the support portal before! The answer is yes, the support portal actually went live last summer, but we have slowly rolled out the use of the portal to our customers over the year.
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