Integrate Your Computer Telephone System With Dynamics NAV

Dynamics Telephone Integration is a system for Computer Telephony Integration (CTi), allowing you to integrate your phone system with Microsoft Dynamics NAV, allowing users to quickly and directly retrieve information on contacts. When a telephone call is received, the Add-on produces a pop-up list of all contacts associated with that specific number. Once the user has clicked on the name of the specific contact making the call, the Add-on quickly presents important information relevant to that contact.

Rapid response time and access to relevant contact information are both essential when dealing with incoming telephone enquiries. It is crucial that telephone operatives can access specific information regarding customers and contacts in a quick and efficient manner, without wasting time searching and filtering through an extensive contact database. Providing direct, seamless access to contact information ensures enquiries are dealt with more effectively, and allows employees to deliver a more personal, attentive service which is tailored to each distinct customer. 

Dynamics Telephone Integration allows the user to open customer / vendor cards, contact cards, related contact cards, orders, and also gives you the option to create a new order for the specific contact directly within Dynamics NAV.

Using NAV interactions, calls can be automatically logged for incoming and outgoing calls against a contact for the salesperson.