7 Signs Your Warehousing Business Has Outgrown Its CRM or Spreadsheets
Billing errors, inventory discrepancies, client trust issues? Discover the 7 signs your warehousing business has outgrown its CRM or spreadsheets.
What’s New in Business Central 2025 Release Wave 2
Jesse Lawrence
The Autumn brings the second major release of the year for Business Central, as part of the 2 wave annual update cycle.
As with previous updates, a lot of the new features are centred around Copilot AI capabilities and Carbon Footprint recording; In fact, we even have AI tools for carbon footprint recording. There are a huge number of updates with hours of footage. In this blog we will look at the most exciting updates in this release. You can check out the full playlist with details of the updates here:
Artificial Intelligence AI
Autofill contact details with Copilot
If you spend a lot of time typing information into Business Central? Copilot now suggests appropriate field values and even searches the web.
Chat with Copilot
No longer get stuck with finding the information you need in Business Central. Natural language and Copilot allows you to ask what it is you are trying to achieve. This now also includes add-on apps, giving a full experience.
Payables agent update
Learn about the Payables Agent and how it assists AP teams in delivering high-quality data for business decision-making in their organizations. In this session we'll cover the vision of the Payables Agent, what's new in the major release, and discuss what's on the roadmap in the near future. We'll also do a quick demo highlighting how to get started, how to work with the agent, and uncover the agent's decision-making process, as well as its limitations.
Reporting and Analytics
Sales Analytics
In 2025 release wave 2, Business Central is completing the modernization of existing reports in sales and updating the Power BI app for sales to help you streamline your sales organization.
Financial Analytics
Updates to make it easier to produce financial statements that fit your needs. Combined with improved documentation of finance reports, it has never been easier to discover and understand how reports can be used to make your finance department more data-driven.
Manufacturing Analytics
Get an overview of the enhanced Power BI app for manufacturing as well as modernized reports and pages for analyzing your manufacturing data. Spot production issues, reduce waste, and keep operations running smoothly.
What’s New Power BI for projects and inventory
Track progress, surface actionable insights, and keep projects on budget, boosting delivery confidence and margin control with enhanced Power BI apps for projects and inventory. The updated Inventory Power BI app helps you forecast inventory flow and act early- reducing stockouts, missed sales, and customer churn.
Sustainability
Sustainability Copilot
Discover how Copilot for Sustainability can support your carbon accounting even when emission factors are missing. Learn how Copilot calculates total carbon footprint from inbound data in the sustainability journal and intelligently suggests emission factors for future use.
Track your energy consumption
Discover how to monitor your energy usage using Sustainability Journals, and enrich your data for enhanced sustainability reporting. This feature improves transparency, enhances ESG compliance, and streamlines energy tracking and reporting.
Shopify
Point of sale
Shopify POS (Point of Sale) lets you process transactions and accept payments in person. Shopify POS connects to Shopify back office as a sales channel to ensure that inventory, payments, and customer data fully synchronizes while you make sales from your retail store. Shopify Connector imports orders created through Shopify POS in the same way as orders you create through other channels, such as Online store.
Shopify B2B companies and company locations
Import or export companies between Shopify and Business Central, including payment terms, buyer lists, and multiple locations. Export customers from Business Central as B2B company locations in Shopify. Learn how to use the Sell-to Customer and Bill-to Customer fields on the company location level to get more flexibility and convenience for managing customer information across both applications.
E-Documents
E-Documents and E-Shipments
Learn how to leverage new document types in E-Documents to create electronic shipments and electronic transfer shipments. This functionality addresses emerging regulatory requirements in several countries where electronic documentation of goods movement is becoming mandatory.
Agents of the Future
See Copilot Studio agents in action—create personalized, context-aware agents in Microsoft 365 Copilot with just a few words! In this demo, discover how Copilot Studio makes it "easy" for anyone to build agents that reflect their unique work context—no coding required.
This functionality is coming up in the next few months and whilst it’s an exciting step forward in automated productivity, we advise that caution is taken when trying Copilot Studio agents. As more information is released, we will keep you up to date, but feel free to contact our team discuss this further.
Why Manufacturers Need More Than a Standard CRM
Manufacturing businesses face daily pressures that standard CRM systems simply weren't designed to handle. Your teams need to manage complex product configurations, track quality standards, coordinate with suppliers, and maintain detailed production schedules whilst still nurturing customer relationships.
Do You Need a Separate CRM?
Microsoft Dynamics 365 Business Central includes customer relationship management features, but you might wonder if these tools are sufficient for your business needs.