Integrate Your Computer Telephone System With Dynamics NAV
Integrate your computer telephone system with your Microsoft Dynamics® NAV database with this fully integrated solution. Using screen call pop to alert you to an incoming call, linking to all possible contacts. From the Call Card connect directly to Contact, Customer and Vendor cards.
Dynamics Telephone Integration is a system for Computer Telephony Integration (CTi), allowing you to integrate your phone system with Microsoft Dynamics NAV, allowing users to quickly and directly retrieve information on contacts. When a telephone call is received, the Add-on produces a pop-up list of all contacts associated with that specific number. Once the user has clicked on the name of the specific contact making the call, the Add-on quickly presents important information relevant to that contact.
Rapid response time and access to relevant contact information are both essential when dealing with incoming telephone enquiries. It is crucial that telephone operatives can access specific information regarding customers and contacts in a quick and efficient manner, without wasting time searching and filtering through an extensive contact database. Providing direct, seamless access to contact information ensures enquiries are dealt with more effectively, and allows employees to deliver a more personal, attentive service which is tailored to each distinct customer.
Dynamics Telephone Integration allows the user to open customer / vendor cards, contact cards, related contact cards, orders, and also gives you the option to create a new order for the specific contact directly within Dynamics NAV.
Using NAV interactions, calls can be automatically logged for incoming and outgoing calls against a contact for the salesperson.
Benefits of Telephone Integration
|Benefits of Telephone Integration|
|Fully integrated with Microsoft Dynamics NAV - Certified for Microsoft Dynamics (CfMD)|
|Proven to save time and improve customer service|
|Access the contact information directly during the call|
|Make a call from within contact cards|
|Integrates with NAV CRM to produce interactions for outgoing and incoming calls|
|Incoming call contact match based on Phone No. or Email with Call-Pop|
|Customisable landing page for easy access to other areas of the system|
|Access to contacts from multiple NAV companies – access set up at user level|
|Store notes against the call record|
Telephony Compatibility List
As well as supporting Microsoft Lync/Skype for Business, we support a wide range of telephone systems to integrate with Dynamics NAV. If you have a telephone system that is not shown on the list, please do not hesitate to contact us to discuss this. Please note that many telephone system providers require an integration licence, which will be available from your telephony provider and will not be included in our quotations.
|3ComNBX||Aastra 400||Aastra Intelligate/OIP|
|Aastra OpenCom||Alcatel Omni PCX Enterprise (OXE)||Alcatel OmniPCX Office (OXO)|
|Alcatel OpenTouch Business Edition||Auerswald COMmander||Auerswald COMpact 3000 / 5010 / 5020 VoIP|
|Avaya BCM||Avaya Communication Manager||Avaya Definity|
|Avaya IP Office||Broadsoft Broadworks||BT Versatility|
|Cisco Call Manager Express||Cisco CSTA connection||Cisco UC Manager Business Edition|
|Cisco UC500||Cisco Unified Call Manager||LG eMG80|
|LG IPECS||LG ipLDK||LG LDK|
|Mitel 3000||Mitel 3300||Mitel Axxess (InterTel)|
|Mitel CS5000 (InterTel)||Mitel MCD||Mitel MiVoice 5000|
|Mitel MiVoice Business||Mitel MiVoice Office 250||Mitel MiVoice Office 400|
|NEC Aspire||NEC SL1100||NEC SV8100|
|NEC XN120 (Topaz)||Nortel BCM||Panasonic KX-NCP|
|Panasonic KX-TDA||Panasonic KX-TDE||Panasonic NS1000|
|Samsung OfficeServ||Samsung SCM Express||ShoreTel ShoreGear|
|Siemens Hipath 3000||Siemens Hipath 4000||Siemens Open Office (HOOME)|
|Siemens OpenScape Business||Siemens OpenScape Office (MX/LX)||SpliceCom Maximiser|
|Toshiba CIX||Toshiba CTX||Toshiba IP Edge|
|Unify OpenScape Business||Vodia PBX|