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Service Functionality

Provide after sales support with contracts, service desk, service engineer and service item capabilities managed through Business Central

Service Order Management   Service Item Management   Planning and Dispatching  
Service Price Management   Service Contract Management    

Requires Business Central Premium Licensing

Support Desk

Support Your Customers

With Business Central, you can improve customer service with a wide range of customer service desk features.

  • Run your support desk with call log management
  • Book time against a support contract to measure support levels
  • Automate call logging and closure emails
Support Desk

Manage Your Service Team

Get control over your service team:

  • Manage service contracts
  • Allocate resource to service calls
  • Log time and bill against service calls
  • Log priority of calls
  • Review service call levels against customers
Power BI Reporting and Business Central

Power BI Reporting and Business Central

Get intelligent analysis and actionable insights through your Business Central system using Microsoft Power BI. Connect to your job data to manage KPIs through active dashboards to help you to make important decisions and stay on top of your business operations. 

business central all in one business software solution

Service as part of Business Central

The service management tools are part of the full capability of an integrated business software solution - Microsoft Dynamics 365 Business Central. To see what other functionality is available as part of this solution, take a look at the Business Central Page.

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Partner with the Experts

With over 300 years of combined experience in Microsoft business solutions, our team will help to get you up and running, as well as building a partnership that keeps you supported, all from our UK offices. 

From functionality and licensing to business strategy, we like your questions; contact our experienced team for open, honest and reliable advice so that we can find the answers.