Provide after sales support with contracts, service desk, service engineer and service item capabilities managed through Business Central
|Service Order Management||Service Item Management||Planning and Dispatching|
|Service Price Management||Service Contract Management|
Requires Business Central Premium Licensing
Support Your Customers
With Business Central, you can improve customer service with a wide range of customer service desk features.
- Run your support desk with call log management
- Book time against a support contract to measure support levels
- Automate call logging and closure emails
Manage Your Service Team
Get control over your service team:
- Manage service contracts
- Allocate resource to service calls
- Log time and bill against service calls
- Log priority of calls
- Review service call levels against customers
Power BI Reporting and Business Central
Get intelligent analysis and actionable insights through your Business Central system using Microsoft Power BI. Connect to your job data to manage KPIs through active dashboards to help you to make important decisions and stay on top of your business operations.
Service as part of Business Central
The service management tools are part of the full capability of an integrated business software solution - Microsoft Dynamics 365 Business Central. To see what other functionality is available as part of this solution, take a look at the Business Central Page.
I find their approach to our relationship very professional whilst being refreshingly realistic. We now consider them to be part of our teamTechnical Director, Bainbridge International