One of the keys to the success of partnership with Dynamics Consultants is our support desk which is open 9-5 on week days, available on the phone or from a dedicated support email address.
The team's friendly approach and fast turn around of support issues allows you to operate with peace of mind. Whether you use it on a Pay As You Go (PAYG) basis, or our customer preference of a yearly support contract, we do everything in our power to keep you running smoothly and efficiently.
Tom understood the urgency of the request and helped to have it resolved quickly. He communicated well and followed through until the case was closed.
Support calls are logged on a priority system, so that issues are dealt with in a timely and logical manner. Support on contract is provided as per the following table. Please note that the timescales are a maximum and we typically look to find a resolution as quickly as possible.
|Level||Response||Interim Resolution||Permanent Resolution|
1 - System Down/Critical
|1 Working Hour||1 Working Day||1 Month|
2 - Standard
|4 Working Hours||5 Working Days||1.5 Months|
3 - Low
|8 Working Hours||10 Working Days||2 Months|
4 - Question
|24 Working Hours||N/A||N/A|
We use a wide range of tools to help to connect with our customers to support. We will work with you and your security requirements, as well as with our own stringent security and privacy policies to make sure that your systems are safe and secure.
We often use TeamViewer to get access to your users computers. We have all of the licences required to access your system, all you have to do is download Team Viewer for free, and you will automatically appear in a queue for one of our support staff to connect to.
We support our customers using remote desktop connections to work on your servers. We are happy to connect either directly to a server or a VPN if you prefer. If you require help with this, please do not hesitate to contact us.
We use Teams and Skype for business for simple questions and walk-throughs. We will set up a meeting with you - all you have to do is click on the link, and we will be able to work through questions and problems with you.
For projects such as upgrades and implementations, we set up customer portals with interactive issues lists to deal with modifications/issues etc. during the process.
Need a New NAV Support Partner?
Very occasionally companies find that their NAV partner is not meeting their requirements, either from a technical point of view, level of support or simply they are not the best fit for their business.
Because Dynamics Consultants works across a wide range of industries with customers that are both large and small, we have the right consultants for you. With a UK support desk and a highly technical and business minded team from top to bottom, we attract a lot of businesses looking for that extra level of support from their partner, so why not contact us to see what we can do for you?
I find their approach to our relationship very professional whilst being refreshingly realistic. We now consider them to be part of our teamTechnical Director, Bainbridge International