Catherine’s 17+ years’ experience of NAV covers all aspects of customer relations, from demos, pre sales and implementations through to account management and aftercare, and such has a very in-depth knowledge of the system and customers' needs.
Disparate Systems the Driving Force
Microsoft Dynamics NAV has gone through a huge amount of development over the years, bringing new functionality, as well as meeting requirements for hot topics such as data security and cloud hosting, Internet of Things (IoT), etc.
However, it is still the same things that make people really want a new ERP solution. One of the first things that gets mentioned in any conversation with a prospect is “we have a lot of different systems and we want everything to be integrated on one system”. Here is why.
The Obvious Irritations
Duplication of Effort
Unless you are selling services, the likelihood is that you are not measuring time against your staff. However, it is clear, that manual input of data several times around a company on various systems reduces employee productivity and slows down processing which has a direct effect on customer experience. On a unified system, you will enter it once, with everything else following on from the same record.
Errors in Data
Data errors can be a major problem, from an administrative point of view right through to the customer experience. The more times that data must be input, the likelihood for errors increases massively. What is worse is that correcting a simple mistake may take a huge amount of time, continually reconciling several different systems to ensure consistent reporting. With an integrated software package, you get one version of the truth, that is both accurate and easily auditable.
Integration – More than Solving the Problem
An integrated system has the obvious benefits of addressing the above issues, however it is much more than that. With a whole company on one database, reporting becomes much more powerful, allowing you to see data from across the business.
With the latest version, Microsoft Dynamics NAV 2017, the integration with outlook even allows for creating contacts directly from an email, reducing the possibility for errors.
Purchasing and Stock Control
With a fully integrated system, sales budgets, market trends and cash flow can be automatically taken into account with purchasing decisions. With better data and reporting, businesses can maximise cash flow whilst reducing the risk of costly stock-outs.
Improved Customer Experience and Sales
It is not only the speed of operation and lack of errors that will impress your customers. Giving your sales staff the information that they need, they can view stock levels, individual customer pricing, and profitability, allowing them to service the customer requirements whilst maintaining margins.
With a chart of accounts at the core of all of the business’s operations, your time will no longer be spent on basic admin tasks and balancing the books. Now you will be able to manage all of the finances of the business from a truly managerial view point, such as handling unusual expenditure, managing cash flow and helping to create and manage business budgets.
Solve Your Problems
As experts in business software, we can help you to fully integrate your business management systems. With Dynamics Consultants, it’s not just ERP either, we help with integrating to Office 365 for employee productivity, as well as integrating to e-Commerce, so that you can sell online. Talk to one of our friendly team to discuss the future of your company.
I find their approach to our relationship very professional whilst being refreshingly realistic. We now consider them to be part of our teamLee Crowhurst, Technical Director